Service Channels
Xtenn brings the expertise to support your processes through multiple service channels. We communicate and process through different mediums across various domains and processes. Xtenn's 'Center of Excellence' brings best practices and learning to further enhance our skills in the use of these channels.
Voice
Just a call away
Email
Responding to your thoughts
Chat
Lets solve it together
Data(BackOffice & Transaction Processing)
Information to intelligence
Xtenn provides backend support and processes a high volume of transactions for its clients. Our systematic approach towards training, quality control and service delivery helps our agents / associates process transactions and consistently perform above the clients' enterprise averages. We delivery high accuracy and provide support in:
- Research, analyze and resolve queries
- Claims registration, processing and adjudication
- End-to-end order fulfillment and logistic management
- Correspondence management
- Service changes
- Liability processing
- Account verification and confirmation
- Information validation
- Skip tracing
- Documentation
- Payroll processing
- Account maintenance
- Application processing
Blended Services
Optimizing your resourcese |
