Service Channels

Xtenn brings the expertise to support your processes through multiple service channels. We communicate and process through different mediums across various domains and processes. Xtenn's 'Center of Excellence' brings best practices and learning to further enhance our skills in the use of these channels.

Voice
Just a call away

Email
Responding to your thoughts

Chat
Lets solve it together

Data(BackOffice & Transaction Processing)
Information to intelligence

Blended Services
Optimizing your resourcese

Xtenn provides integrated services to its clients wherein the agents are handling more than one channel simultaneously. The agents are trained to provide support for multiple channels and use more than one medium for communicating and processing a contact / record:

• Correspondence management
• Claims specialists
• Technical support
• Customer care
• Payroll processing