Creating Value by Caring for Your Customers
Xtenn's extensive portfolio of billing, customer care and employee care products and services empowers your customers and creates new revenue opportunities for your business

1. Customercare
2. Contact centers that operate 24/7
3. HR Services that enables your personnel to manage their own accounts

These are just a few of the capabilities Xtenn brings to your business. Xtenn has a full range of offerings – many based on our award-winning Next Generation Framework – including our current products and our new solutions that support convergent services. All of our billing products can be delivered via a licensed, Build-Operate-Transfer (BOT) approach, or as part of an outsourced or managed services solution.

At our core, Xtenn enables companies to create greater value from their customer and employee relationships through the application of our billing, customer care and employee care products and services. Our solutions offer a high-tech, human-touch approach that couples highly skilled customer service representatives with advanced customer and information management technologies and superior, state-of-the-art business processes.

Xtenn Capabilities
How does Xtenn meets the specific demands of your company's business-critical issues? We're already capable of:

1. Fielding more than thousand telephone and Internet-based contacts every day on behalf of our clients through 100 Web-enabled workstations across such diverse markets as wireless, cable and broadband, Internet, CRM and employee care
2. Processing more than thousand wireless call detail records per year in Xtenn data centers
3. Providing billing for video clients representing contracts for million subscribers worldwide
4. Processing cable telephony bills for more than million access lines around the world
5. Creating massively scalable software platforms that collect, rate and consolidate diverse and complex data streams
6. Providing over 2 years of BSS and CRM Professional Services expertise for our communications clients in support of millions of subscribers globally
7.Transforming customer data into strategic insight that helps clients build and maintain strong, long-term customer relationships
8.Developing employee skills and knowledge to continually provide clients with forward-thinking responses and anticipative solutions
9. Employing a Business Process Outsourcing (BPO) engagement approach to help our clients manage growth cost-effectively and efficiently and to add strategic value to their customer interactions.