Core Competencies

Xtenn has extensive experien

ce in providing various offshore BPO services to companies and ‘growth innovators'. We are uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both retail and corporate customers. Our support for various processes have been clubbed under the following broad services:

Customer Care
Ensuring customer ‘delight’, building loyalty and creating opportunities

Technical Support
Extending support beyond sales by providing simple solutions to complex problems

Collections
Reducing risk and enhancing bottom lines

We have implemented both inbound and outbound calling processes for our financial services clients. The outbound calls are made for the 1st and 2nd stage collections from prime and sub-prime mortgage customers of the client's home mortgage products. The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment.

The agents handling these accounts are fully compliant with the Fair Debt Collections Act. All agents are trained and tested comprehensively on FDCPA. In addition, production scheduling and call processes are designed to ensure full adherence to FDCPA at all times.

Telesales/ Telemarketing
Generating leads and adding value

Transanction Processing & Back Office Services
Extending support to increase accuracy and reduce turnaround time

Re-engineering and Value-added Services
Sharing benefits, improving processes and removing inefficiencies