Domain Expertise
Xtenn has gained experience and brought best practices to various processes in the domains serviced. We provide a wide array of inbound, outbound and back-office services to clients in the financial services, insurance, technology, telecom, retail and travel and hospitality verticals.
Financial Services
Bringing competitive advantage and cost savings through flawless execution
Insurance
Extending support beyond sales by providing simple solutions to complex problems
Technology
Reducing risk and enhancing bottom lines
Telecom
Generating leads and adding value
eCommerce & Retail
Increased customer loyalty through high customer satisfaction
We have significant experience in delivering customer satisfaction in a high volume environment and provide scalability with flexibility. Xtenn has the unique distinction of servicing diverse product ranges of online retailers and retails chains from books, toys, electronic products, Internet properties to education savings. Our service agents / associates handle queries which require analyzing the situation and making decisions, trigger a purchase, manually allocate an order to a fulfillment center, compensate the customers for any inconvenience and educate the customer.
We orient our new hire agents / associates to develop an appreciation for 'Exceptional Customer Service' as a concept. Xtenn holds the capability and experience in providing multi-lingual support over email. We have delivered high satisfaction levels for the customers even during the peak seasons of our clients.
Services
Some of the services include:
- Customer Service
- Exceptions support for 1-800 numbers
- Inbound sales
- Technical support
- Telesales for extended warranty
- Telemarketing of co-branded credit cards
- Account maintenance and updation
- Fraud detection
- Inventory management
- Order processing
Value-added services
We have successfully managed partnership with our eCommerce & Retail clients and helped them with outsourcing to India for the first time. Given below are some of the proven benefits to our clients:
- Documentation of the entire quality process for the client's processes Documentation of the entire process note for a process
- Implementation of applications and enhanced efficiencies by customizing to client's requirements
- Development of a software to facilitate the reporting system and performance analysis
- Time and motion analysis to improve productivity significantly
Travel & Hospitality
Sharing benefits, improving processes and removing inefficiencies |
