Domain Expertise
Xtenn has gained experience and brought best practices to various processes in the domains serviced. We provide a wide array of inbound, outbound and back-office services to clients in the financial services, insurance, technology, telecom, retail and travel and hospitality verticals.
Financial Services
Bringing competitive advantage and cost savings through flawless execution
Xtenn is providing support for a wide array of banking and financial services products and services. Our strong focus on speed of execution along with process improvement and quality control has provided the transformational benefits of outsourcing to our clients. This has been enabled through unique service competencies and our understanding of world banking and financial markets.
We deliver multiple processes from multiple locations and act as a node in our clients' global processing centers. Our strong adherence federal and state rules and stringent compliance to processes and systems have brought best in class quality performance across the client enterprises.
Services
Some of the services include:
- Information calls
- Account - verification, confirmation, fulfillment and maintenance
- Research, place investigations and resolution of queries
- Bill payments
- Technical queries
- Welcome calls
- Customer feedback program
- Sell 'sticky services'
- Offer sales referrals
- Liability processing
- Collections
- Telesales for home loans
- Welcome and insurance calls
- Order / replace cards
- Skip tracing
Value-added services
Xtenn seeks to work as a partner with each client, delivering cost as well as quality benefits that have a long-term impact. Our 5P (Project Management, People, Processes, Platform, Performance) framework allows us to scale very rapidly and deliver quality customer service on time, every time:
- Incentive structures wherein incentives are given on a daily, weekly and monthly basis to motivate personnel.
- Best practices sharing procedures to enhance other processes.
Insurance
Extending support beyond sales by providing simple solutions to complex problems
Technology
Reducing risk and enhancing bottom lines
Telecom
Generating leads and adding value
eCommerce & Retail
Extending support to increase accuracy and reduce turnaround time
Travel & Hospitality
Sharing benefits, improving processes and removing inefficiencies
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