Domain Expertise
Xtenn has gained experience and brought best practices to various processes in the domains serviced. We provide a wide array of inbound, outbound and back-office services to clients in the financial services, insurance, technology, telecom, retail and travel and hospitality verticals.
Financial Services
Bringing competitive advantage and cost savings through flawless execution
Insurance
Handle voluminous transactions accurately and improve turnaround times
Cost savings, greater flexibility, consistency and reliability of services, quality of the customer experience and customization of processes is what Xtenn offers to its clients. We understand customer support and back-office processing services prevalent in the global insurance industry and services insurance providers, carriers, brokers and administrators.
Our project management methodology along with the efforts taken to understand processes has provided immediate benefits to clients. Xtenn has experience in delivery of multiple complex processes involving decision-making within the insurance domain and have successfully provided support for both transaction and voice processes. We also match profiling and hiring for insurance processes.
Services
Our range of services include:
- Claims processing / adjudication (traditional, managed care and coordination of benefits)
- New accounts application processing
- Data entry and data correction
- Customer service
- Coordination of benefits
- Outbound member satisfaction survey
Value-added services
Following are some real life examples where we have exhibited our capabilities in providing 100% track record on delivery of operational metrics. Al this while continuing to provide process innovation efficiencies:
The in-house training team at Xtenn has developed comprehensive multimedia training modules for insurance industry overview, process implementation, health care plans and operational excellence. This has amounted to 50% reduction in time and has reduced the ramp-up time.
Technology
Reducing risk and enhancing bottom lines
Telecom
Generating leads and adding value
eCommerce & Retail
Extending support to increase accuracy and reduce turnaround time
Travel & Hospitality
Sharing benefits, improving processes and removing inefficiencies |
