Core Competencies
Xtenn has extensive experience in providing various offshore BPO services to companies and ‘growth innovators'. We are uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both retail and corporate customers. Our support for various processes have been clubbed under the following broad services:
Customer Care
Ensuring customer ‘delight’, building loyalty and creating opportunities
Technical Support
Extending support beyond sales by providing simple solutions to complex problems
Collections
Reducing risk and enhancing bottom lines
Telesales/ Telemarketing
Generating leads and adding value
Transanction Processing & Back Office Services
Extending support to increase accuracy and reduce turnaround time
Re-engineering and Value-added Services
Sharing benefits, improving processes and removing inefficiencies
Our co-sourcing model seamlessly integrates with and works as an extension of our clients. Xtenn has introduced, developed and used various tools to bring process improvements, productivity gains and quality enhancements. Some of our initiatives have also been replicated by our clients.
Share best practices and add value through:
- Creation, updation and re-engineering of training processes and manuals
- Introducing transitioning methodologies
- Customized and real-time reporting tools
- New technology / applications implementations
- Domain training and tailored hiring processes
- Introduction of middleware for automation and efficiencies
- Quality management tools such as Six Sigma, Pareto, Kano Analysis, Fish Bone Analysis, Time and Motion Study for process improvements
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