Core Competencies
Xtenn has extensive experience in providing various offshore BPO services to companies and ‘growth innovators'. We are uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both retail and corporate customers. Our support for various processes have been clubbed under the following broad services:
Customer Care
Ensuring customer ‘delight’, building loyalty and creating opportunities
Technical Support
Extending support beyond sales by providing simple solutions to complex problems
Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. Xtenn is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.
Provide step-by-step guidance to queries on:
- Troubleshooting support
- Installation support
- Software usage and problems
- Application and desktop related queries
- Internet related issues
- Connectivity problems
- Up-sell / cross-sell services and products
- Computer hardware queries
- Product related services queries
- Product upgradation and accessories
Collections
Reducing risk and enhancing bottom lines
Telesales/ Telemarketing
Generating leads and adding value
Transanction Processing & Back Office Services
Extending support to increase accuracy and reduce turnaround time
Re-engineering and Value-added Services
Sharing benefits, improving processes and removing inefficiencies |
