Domain Expertise
Xtenn has gained experience and brought best practices to various processes in the domains serviced. We provide a wide array of inbound, outbound and back-office services to clients in the financial services, insurance, technology, telecom, retail and travel and hospitality verticals.
Financial Services
Bringing competitive advantage and cost savings through flawless execution
Insurance
Extending support beyond sales by providing simple solutions to complex problems
Technology
First contact resolution and enhanced customer satisfaction
Xtenn has carved out a unique standing of having experience in a wide array of technical support processes, servicing clients such as a Fortune 50 Computer Hardware Provider and a Fortune 1000 Financial Software Product Company.
Xtenn provides simple to high-end tech support including customer service, product feature / services support and troubleshooting. We have exceptional experience in supporting diverse hardware and software products. Xtenn has successfully launched pilots followed by rapid increase in size and scope without compromising on project metrics. We provide flexibility to manage higher call volume and spikes. We also have migrated clients' processes to new channels of communication such as chat to provide economic efficiencies.
Services
Our range of services include:
- Customer service for consumer and SOHO
- Tech support
- Product support
- Application and desktop support
- Troubleshooting
- Installation support
- Software usage problems
- Sales
- Knowledge base management
- Payroll processing
Value-added services
Xtenn has developed a high level of expertise in servicing end customer contacts on behalf of its clients besides delivering cost as well as quality benefits that have a long-term impact. The following description summarizes some of the value add attributes and benefits that we have delivered:
- Created a pre-product technical training module in collaboration with client's team, which provides orientation to the client on different hardware solutions.
- Structured methodology and capability to handle rapid changes in business through a robust change management process to roll out new products and services.
- Institutionalized a 'Knowledge Capture Process', which stresses on enhancement and expansion of the knowledge repository and reduction of variability in response.
Telecom
Generating leads and adding value
eCommerce & Retail
Extending support to increase accuracy and reduce turnaround time
Travel & Hospitality
Sharing benefits, improving processes and removing inefficiencies
|
