Core Competencies

Xtenn has extensive experience in providing various offshore BPO services to companies and ‘growth innovators'. We are uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both retail and corporate customers. Our support for various processes have been clubbed under the following broad services:

Customer Care
Ensuring customer ‘delight’, building loyalty and creating opportunities

Technical Support
Extending support beyond sales by providing simple solutions to complex problems

Collections
Reducing risk and enhancing bottom lines

Telesales/ Telemarketing
Generating leads and adding value

We do outbound direct marketing campaign, selling home equity loans to target consumers, telesales for extended warranty, welcome calls, insurance calls, selling the services related to partner programs and promotions, selling 'sticky services' and sales referrals.

We are registered for the states in USA where we make telemarketing calls and adhere to the respective State and Federal Telemarketing rules.

Transanction Processing & Back Office Services
Extending support to increase accuracy and reduce turnaround time

Re-engineering and Value-added Services
Sharing benefits, improving processes and removing inefficiencies