Core Competencies
Xtenn has extensive experience in providing various offshore BPO services to companies and ‘growth innovators'. We are uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both retail and corporate customers. Our support for various processes have been clubbed under the following broad services:
Customer Care
Ensuring customer ‘delight’, building loyalty and creating opportunities
Technical Support
Extending support beyond sales by providing simple solutions to complex problems
Collections
Reducing risk and enhancing bottom lines
Telesales/ Telemarketing
Generating leads and adding value
Transanction Processing & Back Office Services
Extending support to increase accuracy and reduce turnaround time
Xtenn provides backend support and processes voluminous transactions for its clients. We provide expertise for both, contact and non-contact services. Our systematic approach towards training, quality control and service delivery helps our agents / associates, process transactions and consistently perform above the client's enterprise averages.
Reduce costs and consistently provide quality outputs in:
- Claims registration, adjudication and processing
- Application processing
- Order fulfillment
- Information verification and confirmation
- Skip tracing
- Payroll processing
- Research, analyze and resolve escalated cases
- Account maintenance and changes
- Correspondence management
- Data conversion
Re-engineering and Value-added Services
Sharing benefits, improving processes and removing inefficiencies |
