Domain Expertise
Xtenn has gained experience and brought best practices to various processes in the domains serviced. We provide a wide array of inbound, outbound and back-office services to clients in the financial services, insurance, technology, telecom, retail and travel and hospitality verticals.
Financial Services
Bringing competitive advantage and cost savings through flawless execution
Insurance
Extending support beyond sales by providing simple solutions to complex problems
Technology
Reducing risk and enhancing bottom lines
Telecom
Generating leads and adding value
eCommerce & Retail
Extending support to increase accuracy and reduce turnaround time
Travel & Hospitality
Sharing benefits, improving processes and removing inefficiencies
Xtenn understands that the travel and hospitality industry is very dynamic and the competition is increasing with the newer distribution models available. The agents / associates at Xtenn help in fulfilling customer demands thus ensuring customer loyalty. We have the necessary competencies to deliver superior service for our clients in airline, hotels, car rentals, tour operations and travel management companies.
Xtenn has an in-house team of travel and hospitality domain experts to incubate new projects and processes such as hiring and training to provide strong orientation to the industry and process being served.
Services
Some of the services include:
- Loyalty program
- Information calls
- Booking and reservations for leisure and corporate travel
- Customer service
- Cross-sell / up-sell
Value-added services
At Xtenn, there is a constant exploration of the methods that enable us in providing better service levels to our clients thus increasing efficiency and reducing ramp-up times:
- Customized hiring process and tests for both process knowledge and listening skills.
- Development of domain and sales training modules for travel processes.
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